1. Order Issue

Q: How can I change the item if I placed the wrong order?

A: Customer cannot change the item in the order once payment is completed. Please contact our support team(Email: support@gadgetplus.com) to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.

 

Q: How to cancel the order?

A: Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.

 

  1. Shipping Issue

Q: What Shipping Method Does GadgetPlus Use?

A: We will arrange the shipment from the nearest warehouse according to your shipping address and arrange the most suitable logistics for you. Usually we ship via DHL, USPS and UPS.

 

Q: Remote Areas

A: Some logistics companies like DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra cost to cover the remote shipping fees from DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order to another address that the delivery service is available. We will refund you the difference in shipping fee.

 

Q: What shipping method does GadgetPlus use?

A: We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping. For a detailed explanation about each shipping method, destinations and approximate delivery times, please see: SHIPPING AND DELIVERY

 

Q: What Countries Does GadgetPlus Deliver to?

A: We can ship to most countries in the world. You can also check the delivery area on the checkout page. To check if the shipment is available to your country, please enter the check out the page by adding the product to your shopping cart.

There may be some regions and countries that we have not yet opened the delivery service. If your shipping address is located in these areas, please contact our support team for help.

 

  1. Product Issue

Q: What can I do if there is a problem with my item?

A: Please fellow two steps:

 

step 1

Try to troubleshoot the item by checking the technical support we provided on the FAQ page. Often we can solve the problem for you without you needing to send anything back. If you cannot solve the issue by yourself with the solutions offered, we advise to ask a professional technician to help confirm that the item is faulty instead of being incorrectly used.

 

step 2

Contact our customer service with order number, and necessary photos or videos to describe your issue in detail, we will review your case with the information and offer proper solutions according to our warranty policy for each specific case.

 

Q: If item(s) is/are missing /incorrect item /broken item is received in the delivered package

A: If you meet any of the above situation, please fellow below steps:

*Check the status of your order on GadgetPlus, and see if you received any emails from GadgetPlus about the order. It's possible we split your order into more than one delivery to speed things up.

*Contact our customer service to describ the issue in details: Provide your order number, clearly describe which item(s) is missing/incorrect/broken and provide some necessary photos or video to display the issue clearly. We can cross-check our inner records.

*Sometimes there can be a claim file from your local post office or shipping company required for the investigation and compensation. Once we confirm there is a mistake in arranging the order, we can offer a full compensation of the missing item(s).

*Assuming the incorrect/broken item(s) is/are still in warranty and was/were not physically damaged, you can return the item(s) to us according to our customer service's advice. The compensation of return shipping fee will be conducted according to the details in our warranty and return.

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